What you need to know

  1. Contract

The registered office of “Those Travel Guys” (hereinafter referred to as “the Company” or “we”) and who operate this website is 2 Southview Drive, Worthing, BN11 5HU, United Kingdom. These “Terms and Conditions” (hereinafter referred to as “the conditions”) govern all bookings with the Company. Any booking made or any order placed by you, whether through the Company’s website or otherwise, shall be deemed to be an offer by you to purchase the relevant package or other travel and/or holiday arrangements and is subject to “the conditions”. No contract with the Company shall come into existence until the Company accepts a payment and issues a “Booking Confirmation Invoice”. The person who makes the booking (hereinafter referred to as the “Lead Passenger” or “you”) accepts the conditions on behalf of all members of the party and is responsible for any and all payment due from any other members of the party. By making a booking the Lead Passenger confirms to us that he or she complies with these arrangements and the conditions.

  1. Jurisdiction

All contracts with the Company and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales.

  1. Payments Procedures

Payments to the Company can be made by cheque, bank transfer or credit/debit card using Switch/Delta Cards and all major Credit Cards. We do not store debit/credit card details nor do we share customer details with any third parties. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to payments made by debit or credit card and for any charges levied for returned cheques. All relevant charges will be on your confirmation invoice. For any debit/credit card payments not made with a card owned by the Lead Passenger we will require written authorisation to be provided by the card holder. All our products and offers are based on foreign currency required at the time of booking regardless of the arrangements being made. In the event that the Company is unable to obtain timely confirmation from a chosen supplier and cannot offer an alternative, a refund will be issued. The company reserves the right to pass on any charges relating to debit or credit card charges levied. Please note that some hotels may also charge local taxes, which may not have been included in the price you have already been quoted or paid and these will need to be paid by you directly at the hotel. These will be identified by us in advance wherever possible.

  1. Amendments & Cancellation by you

Any amendments will be treated as a cancellation and rebooking and cancellation charges will apply as set out in scale below. The Lead Passenger or any member of the party, may cancel your travel arrangement at any time. Written notification must be received at our offices. The following scale shows the minimum charges that will be applied, based on the day the written cancellation is received and whether documents have been issued. In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking which we strongly recommend


60 days or more prior to departure: Loss of Deposit
60 – 29 days prior to departure: 50% of total booking cost
28 – 15 days prior to departure: 75% of total booking cost
14 – 0 days prior to departure: 100% of total booking cost

  1. Cancellation by the Company

In the unlikely event that a booking has to be cancelled a full refund will be made of all monies paid to the Company and no compensation will be payable.  The Company also reserves the right to withdraw or cancel the service on offer. If the booking is cancelled before departure for any reason other than non-payment by you then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company.

  1. Force Majeure

We will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) could not, even with all due care, foresee or avoid. These events can include but are not limited to war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, ash cloud, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company’s control.

  1. Pricing Policy

Any prices displayed on our website are subject to availability and we reserve the right to alter them, you will be advised of the current price of the holiday that you wish to book before any contract is confirmed. While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by any suppliers. A non- refundable and non-transferable deposit of £100 per person is payable at the time of booking and the balance is payable 12 weeks prior departure. If you book within the 12 weeks of your travel arrangements, we will then require the full payment at the time of booking. If for some reason the balance is not paid the company shall retain your deposit. In some cases you may be asked to pay the balance earlier, this is purely due to our commitments to suppliers; you will be advised accordingly at the time of booking. Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in duty and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation and/or disembarkation fees at ports and airports or to reflect fluctuations in exchange rates. In all cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amounts in excess of the 2% will be passed to you and should this figure exceed 10% of the invoice price due to the Company (excluding insurance premiums and amendment charges) you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding insurance premiums and amendment charges). If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice. The Company will not impose any surcharge within 30 days of departure.

  1. Passport, Visa and Immigration Requirements.

Passport, Visa requirements and other immigration issues are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Clients not holding a British Passport must check applicable requirements with their Embassy and/or Consulate. Please ensure that you are aware of all passport and visa requirements and that you allow adequate time to obtain them. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you are travelling. If you fail to do so, you will be solely responsible for any cost, loss or damage which you or the Company incurs as a result of your failure

  1. Complaints

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact the Company’s Customer Service Department immediately by telephoning +44 (0)1903 504442, so that the Company is given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the Company’s Customer Services Manager quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder the Company’s ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.

  1. Behaviour

It will be your responsibility to ensure that you and the members of your party do not misbehave in any way which causes offence or danger to others or risks damage to property belonging to others. In such circumstances all suppliers and the Company have the right to terminate any arrangements made on your behalf, in which case the Company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of the behaviour of you and/or any member of your party.

  1. Excursions

Please note that any excursions or tours that you may choose to book locally whilst you are on holiday are not part of your package we have sold you. The contract in respect of any such excursions or tours will be between you and the local operator and we will not be held responsible if anything shall go wrong. 

  1. Our liability to you

If for any reason the contract we have with you is not performed or is improperly performed by us, we will pay compensation where appropriate and where required to do so. However we will not be held responsible where failure in the performance is due to you and/or any member of your party and/or a third party not connected with your party and where failure was unavoidable or unforeseeable.

  1. Website Content

The facilities, descriptions and images of resorts and hotels are shown in good faith. Occasionally it is possible that some facilities may be unavailable, limited or recently changed. We have taken every to try and ensure that nothing on our website is misleading or falsely written and we reserve the right to amend the site content at any time and shall not be held responsible for any errors and omissions.

  1. Privacy

Please review our Privacy Policy which also governs your visit to our site, in order to understand our practices. By accessing our website and submitting any personal data to us via or in relation to the website you will automatically be taken to have read, understood and accepted our privacy policy.

This website is owned and operated by Those Travel Guys. We regard the privacy of your data as important, and take its security very seriously, so you can make enquiries and purchase from us with absolute confidence.

Registered office:
2 Southview Drive
BN11 5HU
United Kingdom