This policy statement explains how we collect information from you and how we use it when you contact us about our services. This statement forms part of our website Terms and Conditions.
While the policy statement below covers the finer details, we can sum it up as follows. We respect and protect your privacy and follow stringent procedures for using and storing your personal data. We never sell or share your personal information, or let other organisations use it for marketing purposes. We don’t abuse the trust you place in us.
We collect personal information about you when you make an enquiry for our products and services. We also collect information when you provide feedback, participate in competitions and attend events.
We also collect details about the pages you visit on our website. Please see our cookies policy below for more information.
Communications and Marketing
We request personal information such as your name and email address when you subscribe to our newsletters or send us a message from our contact or booking forms. We need to collect this information for personalisation and it is used to help us provide you with the service that you have requested.
The information we collect, if you agree, will be used for marketing purposes about our holidays and services that we think may be of interest to you. Depending on your selected preferences we will send details of our latest holidays, special offers, events and inspirational travel news by email and/or travel brochures by post. You have the opportunity to opt out of all marketing material and communications received.
We collect aggregate information about our web visitors such as quantity of visits to each webpage and browser type. This data may be used to customise Those Travel Guys web content to deliver a better experience for our users and will in no way personally identify you.
We collect information about you in order to process your holiday enquiry and fulfil your booking request. This will require us to pass relevant information on to the suppliers of your travel arrangements such as airlines, hotels and transport companies.
Be assured that we will not share or sell your personal information to third parties without your consent. However, we reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Those Travel Guys rights or property, other users, or anyone else who could be harmed by such activities.
Protecting the security of all personally identifiable information associated with our clients is of the utmost concern to us. We exercise great care in providing secure transmission of your information. Once we receive your details, we will take all reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect our users’ personal information and privacy, we cannot guarantee the security of any information you disclose to us online.
You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from our website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from ours. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.
What are cookies?
A cookie is a small piece of data sent from websites you visit and, if you agree, is stored in your web browser. The cookie assists in analysing visitors to our website to ensure we give you the best experience. No information that identifies you personally is collected.
What cookies do we use?
We use different types of cookies, some of which are essential for our website to work. We use both ‘first-party cookies’ and ‘third-party cookies’.
First-party cookies are set by us and we use them and the data that they gather for our own purposes which allow us to analyse the use of our website.
Third-party cookies are set by other websites that are connected to our website, for example a social network whose share buttons we display (such as Facebook and Twitter). These third parties can recognise your computer or device when you visit both on our website and elsewhere on the internet.
These cookies are anonymous and do not gather information that can personally identify you.
How can I manage cookies?
You can manage cookies through your browser settings at any time and decline cookies if you prefer.
Internet Explorer: Select Tools in the top navigation bar in your browser and go to Options then Privacy to adjust the cookie settings.
Google Chrome: Select Tools in the top navigation bar in your browser, and select Options then the Under the Hood tab, Privacy then Content settings.
Mozilla Firefox: Select Tools in the top navigation bar in your browser, and go to Options, then select Privacy and click on Cookies.
Safari: Select the cog icon in the top navigation bar in your browser and select Preferences, then Security to access cookie options.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
You have the right to be provided with a copy of your own personal data, to contest and correct inaccuracies, request personal data to be deleted, or opt-out of receiving marketing communications. Contact us. Any data queries will be actioned promptly upon receipt.
If you need help or have any questions about this policy and your rights with regards to the processing of your personal information please contact us.